Jackpots Review
Jackpots.ch at a glance
Jackpots.ch receives a rating of 4.3/5 stars and is considered a pioneer in the Swiss online casino landscape. As the first licensed online casino in Switzerland, the platform offers a generous welcome package of CHF 2,200 plus 200 free spins. The casino operates under the ESBK licence no. 516-003-01 of the Grand Casino Baden and impresses with over 2,000 games from 30+ renowned providers. Sign up now and experience the Swiss online casino pioneer!
Advantages and disadvantages
Advantages
- First licensed Swiss online casino (since July 2019)
- Largest welcome package on the Swiss market (CHF 2,200)
- Over 2,000 games from 30+ top providers
- Average RTP of over 96%
- iOS app available and CO₂-neutral hosting
Disadvantages
- Only accessible for Swiss residents
- Only CHF as currency
- No Android app available
- Withdrawals only to Swiss bank accounts
- Turnover conditions 30×/90× above average
Important facts
| Licence ID | ESBK No. 516-003-01 |
| Operator | Grand Casino Baden AG |
| Launch year | 2019 (5 July) |
| Number of games | 2,000+ titles |
| Average RTP | Over 96 % |
| Min/Max payout | CHF 10 / Unlimited |
| Payout speed | 3-4 working days |
| Customer support | 08:00-24:00 CET daily |
Bonuses and promotions
The Jackpots.ch welcome package is the most generous on the Swiss market and covers the first four deposits:
- 1st deposit: 100% up to CHF 700 + 200 free spins (from CHF 100)
- 2nd deposit: 100 % up to CHF 500
- 3rd deposit: 75 % up to CHF 600
- 4th deposit: 100 % up to CHF 500
The total value is CHF 2,200 plus 200 free spins. The wagering requirements are 30× for slots and 90× for table and live games. For example: with a CHF 100 bonus, CHF 3,000 must be played on slots before a payout is possible.
Regular promotions include weekly slot tournaments (Tuesday and Saturday), Friday happy hour bonuses, birthday surprises and seasonal promotions. The five-tier loyalty programme (Member to Diamond Millionaire) rewards players with coins and level points, which can be exchanged for merchandise, vouchers and event invitations in the Reward Shop.</p
Selection of games
With over 2,000 titles from 30+ providers, Jackpots.ch offers one of the most extensive game libraries in Switzerland. The Slots section dominates with titles from Pragmatic Play, NetEnt, Red Tiger, Play’n GO and Games Global. Exclusive house games such as ‘Thoro’ from ELK and ‘Lucky Streak 1000’ from Endorphina round off the offering.
The Live Casino section shines with tables from Evolution, Playtech Live and Pragmatic Live. In addition to classic games such as roulette, blackjack and baccarat, game shows are also available. The exclusive blackjack tables with house branding are particularly worth mentioning.
The table game offer includes RNG versions of all the classics, while the jackpot section features progressive titles from various providers. In addition, there is an arcade section with alternative game forms and game shows for a change from the traditional casino offering.
Payment methods and payout speed
Jackpots.ch accepts the most popular Swiss payment methods: TWINT as the leading mobile wallet solution enables instant deposits and same-day payouts. PostFinance Pay relies on the local banking rails with 2.6 million users, while Visa and Mastercard continue to hold 40% of the market share – but only Swiss BINs.
Other options include Apple Pay, Paysafecard, Aplauz (OKTO Voucher) and traditional Swiss bank transfers. The minimum deposit is CHF 10, but CHF 100 is required for the 200 free spins of the welcome bonus.
Withdrawals are made exclusively to Swiss bank accounts in your own name and are free of charge. The processing time is 3-4 working days after a successful KYC procedure. The PCI-DSS-compliant card system and SSL-encrypted checkout ensure the highest security standards, while the SFGB-mandated liquidity reserves offer additional protection.
Mobile and app experience
The responsive HTML5 website of Jackpots.ch works flawlessly on all mobile devices and tablets. Navigation is intuitive and loading times remain acceptable even with poor connections. Both portrait and landscape modes are optimally supported.
iPhone users benefit from the native iOS app ‘jackpots.ch Online Casino’, which is available via the Apple App Store. The app offers full access to all functions and even allows demo games without registration. Unfortunately, there is no Android APK available yet, which limits Android users to the browser version.
In our tests, the fast loading times and smooth touch navigation were impressive. Minor usability weaknesses can be seen when switching between game categories, where a reload is occasionally required. Overall, however, the mobile experience offers all the essential desktop features in an optimised form.
Customer support
Customer support at Jackpots.ch is available daily from 08:00 to 24:00 CET via live chat. In our tests, the average response time was around 2-3 minutes, with competent answers in German, French, Italian and English.
Outside business hours, chatbot ‘Jackbot’ takes care of enquiry collection, with more complex cases being handled by real employees the next day. Email support via support@jackpots.ch promises 12-hour response times and reliably delivers on this promise.
The comprehensive Help Centre at support.jackpots.ch offers detailed FAQs on account management, payments, responsible gaming and technical questions. The search function works precisely and usually finds suitable answers quickly before human support is required.
Security, fairness and licensing
Jackpots.ch operates under SFGB licence no. 516-003-01 in accordance with the Swiss Gambling Act (BGS) and Gambling Ordinance (VGS). Each game is individually certified by the SFGB and tested for RNG fairness by independent laboratories.
The SSL certificate encrypts all data transmissions, while Grand Casino Baden’s ISO 9001-certified management processes provide additional quality assurance. The average RTP of over 96% is in line with the industry standard and is communicated transparently.
Responsible gaming tools include deposit, loss and session limits, reality checks every 60 minutes, temporary and indefinite self-exclusion and game blocking. The ESBK helpline +41 800 040 080 and links to spielsuchtstop.ch ensure professional addiction prevention.
Conclusion
Jackpots.ch impresses as a Swiss online casino pioneer with impeccable regulation, the most generous welcome package on the market (CHF 2,200) and an impressive game library of 2,000+ titles. The iOS app and CO₂-neutral hosting emphasise the innovative focus.
The biggest weakness lies in the exclusive focus on the Swiss market – international players are excluded. However, if you live in Switzerland and are looking for a trustworthy, locally licensed casino experience, Jackpots.ch is a first-class option. Register now and secure a CHF 2,200 welcome bonus!