MyCasino Review

MyCasino at a glance

MyCasino has established itself as the clear market leader among Swiss online casinos and has earned a solid 4.2/5 star rating. The ESBK-licensed portal of Grand Casino Luzern AG attracts new players with a generous 100% welcome bonus up to CHF300 + 200 free spins and impresses with a huge range of over 3,000 games. The platform stands for the highest security standards and offers a genuine Swiss casino atmosphere – play legally online now!

Advantages and disadvantages

Advantages:

• Largest game selection in Switzerland (3,000+ games)
• ESBK-licensed with the highest security standards
• Live casino directly from Grand Casino Luzern
• Lightning-fast payouts with YAPEAL (24/7)
• Comprehensive responsible gaming tools

Cons:

• High wagering requirements (35x) for bonus money
• Limited selection of cryptocurrencies
• Support only available in German

Important facts

Bonuses and promotions

MyCasino’s welcome package is one of the most attractive on the Swiss market. New players receive a 100% deposit bonus up to CHF300 plus a total of 200 free spins spread over several weeks. The bonus is automatically activated upon making a first deposit of at least CHF10.

The first 50 free spins are credited to the game ‘Golden Rabbit’ and are valid for 72 hours. The remaining 150 free spins follow in three instalments of 50 games on the following three Fridays. Important: The bonus money must be wagered 35 times before it can be converted into real money.

Calculation example: If you deposit CHF100, you will receive CHF100 in bonus money. To clear this, you must wager CHF3,500 (CHF100 x 35) – this corresponds to approximately 1,400 spins at CHF2.50 each on slot machines.

Regular promotions include weekly reload bonuses, cashback offers and exclusive tournaments. The VIP programme rewards loyal players with personalised bonuses and faster payouts.

Game selection

MyCasino boasts the most extensive game portfolio in Switzerland. Over 3,000 titles from more than 50 providers guarantee variety for every taste. The slot section dominates with bestsellers such as Gates of Olympus, Book of Ra Deluxe and the exclusive Swiss classic Super Cherry, whose original slot machine can be found at the Grand Casino Lucerne.

The live casino impresses with four different studios and over 50 tables. Particularly noteworthy is ‘Grand Casino Roulette Live’, which is streamed directly from the physical casino in Lucerne. Blackjack fans will find variants such as ‘Vinnie Jones Blackjack’ and ‘Azure Blackjack’, while baccarat and various game shows round off the offering.

Jackpot hunters will get their money’s worth with progressive slots such as ‘Aztec Forest’ and ‘Money Vaults’. The platform works with premium providers such as NetEnt, Microgaming, Evolution Gaming and exclusive partners such as Paf and Push Gaming. Over 380 games are available exclusively at MyCasino.

Payment methods and payout speed

MyCasino boasts the fastest payout processing in Switzerland. The mobile wallet YAPEAL enables real-time transfers around the clock – a clear advantage over the competition. PostFinance customers benefit from same-day payouts (Monday to Friday until 6 p.m.).

All relevant Swiss options are available for deposits: TWINT (the most popular mobile payment service), PostFinance E-Finance, Visa/Mastercard, Apple Pay, Paysafecard, Neteller and Skrill. All deposits are credited within a few seconds.

The limits are customer-friendly: minimum deposit CHF10, minimum withdrawal CHF20, maximum withdrawal CHF50,000 per transaction. For KYC verification, a Swiss ID, passport or residence permit plus bank confirmation are required. The process usually takes 24-48 hours.

Mobile and app experience

MyCasino relies on a progressive web app (PWA) instead of native iOS/Android apps – a smart decision that ensures cross-platform compatibility. The mobile version loads quickly and offers all desktop features in an optimised form.

Live casino games work particularly well in landscape mode, while slots run smoothly in both portrait and landscape mode. Touch navigation is intuitive, and important functions such as deposits/withdrawals and customer support are easily accessible. Minor weaknesses are evident when searching for games on smaller screens – an improved filter function would be desirable here.

The PWA works offline for already loaded content and updates automatically when new features are available. Push notifications for promotions and tournaments round off the mobile experience.

Customer support

MyCasino support operates directly from Lucerne and offers professional assistance in German. Live chat is available around the clock and usually responds within 2-3 minutes – a top rating in the Swiss market. Email enquiries are processed within 4-6 hours.

Telephone support is available during business hours. The support centre at support.mycasino.ch offers a comprehensive FAQ section with answers to the most frequently asked questions. The staff are well trained and can provide expert help with technical and gaming-related issues.

Security, fairness and licensing

MyCasino has enjoyed the trust of a full ESBK licence since 2019 and is subject to regular audits by the Swiss Federal Gaming Board. Grand Casino Luzern AG is also certified to ISO 9001 and ISO 27001 and has held the GoodPriv@cy® data protection seal of approval since 2009.

All games are tested for fairness by independent testing laboratories such as iTech Labs. RNG certification guarantees random game results. SSL encryption protects all data transfers, while two-factor authentication provides additional account security.

Responsible gaming is a top priority: players can set daily, weekly and monthly limits, activate reality checks every 60 minutes and self-exclude themselves via the central ESBK database. The helpline 0800 040 080 offers free advice.

Conclusion

MyCasino justifies its status as Swiss market leader with an impressive combination of a huge range of games, lightning-fast payouts and the highest security standards. The unique connection between the online portal and the traditional Grand Casino Lucerne creates an authentic casino atmosphere.

The only downside is the high bonus wagering requirements of 35x. MyCasino is particularly suitable for Swiss players who value legality, security and game variety. Register now and secure a CHF300 bonus!

Frequently asked questions (FAQ)